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We provide project-specific custom installation drawings upon order confirmation. All details including screw hole size, spacing and ventilation opening position are clearly marked in digital designs.
Frequently asked questions
Q1: What is the minimum order quantity (MOQ)?
Our MOQ is 1 unit. We welcome both single-unit custom orders and large bulk orders. Whether you need one LED display or hundreds, we can accommodate your requirements.
Q2: How long does the custom order process take?
The typical lead time is 15–25 business days after design confirmation, depending on the size and complexity of the structure. This includes:
- CAD design review & approval: 2–4 days
- Production & assembly: 10–18 days
- Quality inspection & packaging: 2–4 days
Rush orders may be available upon request.
Q3: Can I send photos of my installation site for a custom design?
Absolutely! We encourage customers to share site photos, measurements, and mounting requirements. Our engineering team will create a free CAD drawing tailored to your exact space and installation conditions.
Q4: What shipping methods are available?
We ship worldwide via:
- Sea freight (recommended for large orders), estimated shipping lead time 20-30 days
- Air freight (for urgent orders), estimated shipping lead time 7-10 days
- Express courier (DHL / FedEx / UPS for small items), estimated shipping lead time 3-7 days
Delivery time varies by destination. Most orders arrive within 7–30 days after shipment.
Q5: What is the warranty period?
We offer a 1-year warranty on all custom LED displays, covering:
- LED modules
- Power supply units
- Control system components
After-warranty, repair services are also available at a discounted rate.