Indoor Outdoor LED Display Screen Manufacturer - Leadleds

Below FAQ are some common concerns of our clients before purchasing the LED signs.
If you have other questions, please just send them to leadleds@untsmart.com

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About Order
Q: "Can I change the shipping address for my order?"

You may update your shipping address within 4 hours of placing your order, provided the order has not yet been processed. To request a change, please email us with your order number and the new address as soon as possible.

Please note: we are unable to switch a shipping address between a domestic US address and an international address (in either direction). Address changes may also be limited during high-volume periods such as product launches and promotions.
Q: "Can I change the billing address for my order?"

We totally understand how important it is to have everything just right on your order! Unfortunately, once an order is placed, we're unable to make changes to the billing address. But here's the good news — your order is confirmed and on its way! As long as your shipping address is correct, your package will reach you without any issues. If you have any other questions or concerns, our team is always here to help. 😊
Q: "Can I change the email address to my order?"

Absolutely! We'd be happy to update your email address for you. 😊 Simply send us an email with the following details:

  • Your order number
  • Your original email address
  • Your new email address

Once we've made the update, we'll resend your order confirmation and/or shipping confirmation to your new email address right away. Don't hesitate to reach out — we're here to help!
Q: "Can I modify my order after I’ve placed it?"

No, unfortunately we cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience!
Q: "Can I cancel my order after I’ve placed it?"

Regretfully, no. You are unable to change or cancel an order once it has been placed. All sales are final. I apologize for the inconvenience.
Q: "How can I pay for my order?"

We want to make your shopping experience as smooth as possible! 😊 We accept all major credit cards, PayPal, and Apple Pay for quick and secure checkout. Prefer a bank transfer? No problem! We also support Western Union, MoneyGram, and bank wire transfers — just reach out to us directly, and we'll walk you through the process. We're happy to help
Q: "How can I check the status of my order without an account?"

No account? No problem! You can easily track your order using the confirmation email we sent you right after your purchase. Simply click the tracking link in that email to get real-time updates on your shipment.

Alternatively, you can visit our order tracking page and enter your package's tracking number to check your shipment status anytime.

Can't find your confirmation email? Check your spam/junk folder, or feel free to contact us — we're happy to look it up for you!

Custom-made Order
Q: "How can I get a custom-made order?"

We love bringing your vision to life! 🎨 Simply visit our Custom Order page to get started. Our team will ask you a few questions about your needs — such as size, display type, intended use, and any specific requirements — and we'll craft the perfect LED solution tailored just for you. We can't wait to create something amazing together!
Q: "Will I receive a digital design before produce the custom-made order?"

Yes, absolutely! After placing your custom order, our design team will create a digital design based on the details we've discussed with you. You'll have the chance to review it and request any changes before we move forward. Production will only begin once you've approved the design — we want to make sure everything is perfect for you!
Q: "How long the process time of the custom-made order?"

Great question!🕐 Here's how our custom order process works:

Once we receive your order, our team will reach out again to confirm all the details with you. We'll then prepare a tailored solution and a digital design proof for your review and approval.

Please note that the 15–18 business day production lead time begins only after you've approved the digital design — so there's no rush on your end to get everything just right!

The exact timeline may vary slightly depending on the complexity of the design or order quantity. We'll keep you updated every step of the way.

Q: "Can I cancellation the custom made order?"

We completely understand that plans may change! Here's what you need to know about cancellations:

⏰ You may cancel or modify your order within 12 hours of placing the order. After this window, unfortunately we're unable to make any changes.

🎨 Because every custom order is uniquely crafted just for you, special conditions apply:

  • Cancellations requested after production has begun will incur a 50% cancellation fee of the original purchase price.
  • We'll always communicate with you throughout the process to make sure everything is perfect before we proceed!

💳 Refunds: Once your cancellation is approved, your refund will be processed timely. Please note that payment processing fees charged by your bank or PayPal are non-refundable, as these are outside of our control.

If you need to cancel, please contact us as soon as possible — we're here to help! 

About Shipping
Q: “Does the package security?”

The LED signs use good shockproof materials for packaging, plus the thickened corrugated cardboard box, wooden case, or flight case, so you can receive your order in good condition.
Q: “How can I get free shipping for regular orders?”

Great news — we offer free shipping on many of our products!

🔹 Small items (such as mini LED signs and wearable LED signs): Always ship FREE, no minimum required!

🔹 Larger items: Free shipping is available when your order meets the qualifying quantity. Check the checkout page to see if your order qualifies.

We're committed to making your shopping experience as easy and affordable as possible. If you have any questions about shipping for your specific order, feel free to reach out — we're happy to help! 
Q: “When will my order be shipped?”

We work hard to get your order out the door as quickly as possible! Here's a general timeline:

📦 Standard LED Signs: Typically ship within 1–3 business days

🎨 Customized Items: Usually ship within 5–7 business days, as we take extra care to ensure your custom order is perfect

🖥️ Giant LED Screens: Lead times vary — please refer to the product page for specific details

Once your order has shipped, you'll receive a confirmation email with your tracking number so you can follow your package every step of the way.
Q: “Is it possible for my order to be delivered to a PO Box?”

Sure, indeed, we deliver to PO boxes. If by express delivery, delivery to PO boxes is not available.
Q: “Do you ship internationally?”

Yes, we ship internationally! Simply enter your full address at checkout and the applicable shipping rate will be calculated automatically.

📋 A few things to keep in mind:

  • The order total includes the product price and shipping fee
  • Tariffs, duties, and customs fees are not included in the order total — any applicable charges will be the responsibility of the recipient upon delivery

🚫 Unfortunately, we're currently unable to ship to the following countries/regions: Bhutan, Cook Islands, East Timor, French Polynesia, Kiribati, Marshall Islands, Palau, Papua New Guinea, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis and Futuna Islands, and the Federated States of Micronesia (Kosrae, Pohnpei, Yap, Chuuk).

Not sure if we ship to your location? Feel free to reach out and we'll be happy to check for you! 
Q: “How long will it take for my order to arrive?”

We offer post-delivery, express, air, or by sea.

By post delivery time is within 1 to 2 weeks, many times even less. For remote places, the shipping time will be longer, you can track the shipment on the courier official site.

For giant LED billboards, the default delivery is by express service 3-10 days delivery, the exact delivery date according to tracking information of the express company.

If you like by sea to transportation, you can communicate with us before you place the order. 
Q: “What shipping carriers do you use?”

We work with a wide range of trusted carriers to ensure your order is delivered safely and on time!

Small Parcels: Shipped via postal service or express delivery — you can choose your preferred option at checkout.

Large Packages: Default shipping is via express delivery for faster and safer handling.

Our carrier partners include:

📮 Postal Services: USPS, La Poste, Bpost, Singapore Post, Russian Post, and more

✈️ Express Couriers: FedEx, DHL, UPS, TNT, SF Express, and more

🚢 Sea Freight: MSK, COSCO, EMC, APL, HMM, and more

Below are the contact information for some carriers.

- UPS: 1-800-742-5877

- DHL: 1-954-888-7000

- UDS: 1-630-930-5201

- USPS: 1-800-222-1811

- Fedex: 1-800-463-3339

- OnTrac: 1-804-414-2590

- Uniuni: 1-800-282-2468

- SpeedX: 1-800-658-4192

- DHL eCommerce: 1-800-805-9306

- CDL: 212-243-5600

- Direct Xpress: 1-800-275-8777

- LSO: 1-800-800-8984

- PiggyShip: 1-800-690-225

- HAILIFY: 332-895-7108

- Lasership: 1-804-414-2590

- Eparcel: 1-736-706-7086

- Sonic: 813-286-8900
Q: “How can I track my order?”

Once your order has been shipped, you'll receive an email or SMS notification with your tracking number right away! Simply use the tracking number to follow your package's journey in real time.

Can't find your tracking email? Don't forget to check your spam/junk folder. If you still need help, feel free to contact us, and we'll look it up for you! 
Q: “Will my order ship separately?”

In most cases, your entire order will arrive in a single package! However, for certain products — such as LED signs with built-in batteries or items with irregular shapes — your order may be split into multiple packages or shipped separately.

Don't worry if you receive one package before the other — it's completely normal! Each package will have its own tracking number so you can monitor all shipments.
Q: “Do I need to assist customs clearance?”

Good news — for most orders, customs clearance is handled automatically, and you won't need to do a thing!

For certain orders that require additional documentation or verification, the carrier will reach out to you directly with instructions. If this happens, don't worry — it's a routine process, and our team is always here to guide you through it if needed.
Q: "What if I received an item damaged?"

Your satisfaction is our top priority! Every order goes through a thorough quality inspection and is carefully packed before shipping to ensure it arrives in good condition.

Once your order ships, you'll receive a tracking number so you can follow your package every step of the way.

Received a damaged, incorrect, or incomplete order? We're so sorry to hear that! Please contact us immediately and include:

  • Photos of the damaged or incorrect item(s)
  • Photos of the packaging
  • Your order number

Our team will review the issue promptly and make it right for you!

Please note: Damage, shortage, or incorrect delivery claims must be reported within 7 calendar days of the delivery date. Reports submitted after this window unfortunately cannot be accepted.

Technical + Products Questions
Q: “Do you offer custom-made order?”

Absolutely! Custom-made orders are one of our specialties at Leadleds! Whether you need a specific size, shape, color, or display content, our team will work closely with you to bring your vision to life.

Here's how it works:

  • Reach out to us with your requirements
  • Our team will discuss the details and provide the best solution for you
  • We'll create a digital design proof for your approval after you place your order
  • Production begins only after you give us the green light ✅

Ready to get started? Visit our Custom Order page or contact us directly — we'd love to create something amazing just for you!
Q: “Do you provide the protocol?”

Yes, we do! Some of our qualified LED products come with protocols that allow seamless integration with your existing systems.

Not sure if the product you're interested in supports system integration? Feel free to contact us with your requirements, and our technical team will help you find the perfect compatible solution!
Q: “What's the communication way of the LED sign?”

Our LED signs support a wide range of communication methods to fit your setup!

Available connectivity options include:

  • Wired: USB, RS232, RS485, LAN
  • Wireless: Wi-Fi, Bluetooth, 3G, 4G, 5G
  • Other: Cloud-based control, Remote Controller

The specific connectivity options vary by product — please check the individual product page for details on which communication methods are supported for your chosen LED sign.

Have questions about compatibility? Our technical team is happy to help you find the right solution!
Q: “Are the Apps green, Can I download the Apps from Google Player or App Store?”

Yes! Our LED control app is green and completely free to download — no hidden fees!

You can get it here:

  • Android: Download from Google Play
  • iOS: Download from the App Store

Simply search for the app, install it, and you're ready to control your LED sign right from your smartphone! If you need help getting set up, our support team is always here to assist. 
Q: “Do the Apps compatible my phone?”

Great news — our app is compatible with a wide range of devices!

✅ Android phones & tablets ✅ iOS (iPhone & iPad)

No matter what device you use, you can easily control your LED sign anytime.
Q: "Do you offer technical support? how can I connect with your technical support?”

Absolutely! We're committed to supporting you every step of the way — even long after your purchase.

Our professional technical support team is available to assist you via:

  • 📞 Phone call
  • 📹 Video call
  • 💻 Remote debugging

Whether you need help with setup, troubleshooting, or getting the most out of your LED sign, we've got you covered — for life! Don't hesitate to reach out anytime. 

Product Warranty
What's the product warranty?

We stand behind the quality of every product we sell! Warranty coverage varies by product, so please check the individual product page for specific warranty details.

A few important things to know:

  • Warranties may be voided in cases of product misuse or damage caused by unnatural use
  • If you purchased a Leadleds product through a retailer, please refer to that retailer's guarantee and return policy.

Other
Q: "Do you sell the parts separately?"

Yes, we do sell replacement parts separately!

Before purchasing, please keep the following in mind:

✅ Leadleds products: Our parts are designed to work seamlessly with Leadleds LED signs. Please make sure your sign was purchased from us to ensure compatibility.

⚠️ *Non-Leadleds products: Please note that our parts are not universally compatible with LED signs from other brands.

We want to make sure you get the right part for your specific sign!

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