If your product develops a fault within 30 days of purchase, please return your item unused and in original condition with proof, and we’ll give you an exchange or refund.
After 30 days, we’ll repair the product as long as it’s within the terms and conditions of our warranty.
If you have a faulty electrical item, please contact our Technical Support helpline on skype ‘leadleds’ from 8 am -6 pm on weekdays, or email email@example.com
The following reasons are not covered by our return policy, and we are not liable for these issues.
1. Products are exposed to corrosive substances or chemicals. Exposure to harsh chemicals can alter that appearance of your leadleds product.
2. Products are damaged by misuse, mishandling, or poor maintenance.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Leadleds, 4/f East of Bldg.2, Bagualing Industrial Zone, Bagua 2nd Rd, Futian District Shenzhen, 518029 Guangdong, China.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Leadleds, 4/f East of Bldg.2, Bagualing Industrial Zone, Bagua 2nd Rd, Futian District Shenzhen, 518029 Guangdong, China
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
After you placed the order, you are able to cancel or change the orders within 4 hours for free, for Led sign and customized orders, you are able to cancel or change the orders within 12 hours, after 12 hours, your order can't cancel.
About the customized orders, leadleds will communicate with you about the details, we hope you know this order is special and only for you, if you want to cancel, order cancellation fee is charge of 50% of the original purchase price will be applied.